Question: Is there a charge for delivery or pick up?: Answer: Deliver and pickup are available for a nominal fee based on location. For rates within our normal business hours please refer to the delivery section.

Question: When will my merchandise be delivered/picked up?: Answer: The delivery and pick up dates, along with schedule windows of time for each, will be noted on your reservation contract by our consultants at the time you place your order. Please note that your chosen delivery window means the truck will arrive between those noted times - unloading of truck may fall after your window - please plan accordingly if your event is time sensitive.

Question: What time of day will my merchandise be delivered/picked up?: Answer: Each of our trucks have many stops during one day. Schedules are made several days ahead. You may request a delivery time that fits into one of our noted delivery/pickup windows if necessary. Specific delivery/pickup times can be scheduled at an additional fee.

Question: Do you have out-of-town delivery and pickup service?: Answer: Yes, the rates depend on the location and ferry fees.

Question: What if I am not home when the truck delivers/picks up?: Answer: If you know that you will not be at home for your delivery/pick up please call our sales office with instructions as to where the merchandise is to be left. Please be sure that equipment is secure and protected from the weather. If you are not at home and we do not have instructions it will cause a delay and an extra cost for rescheduling a truck.

Question: What is my event is at a venue and I am not there to receive the items?: Answer: You are responsible for all arrangements with your venue to ensure it is accessible for both delivery and pick up at your chosen times. We assume no liability for any items left on site while you, the contract holder, are not there to secure the products. Items left on site when you are not present are entirely your responsibility if lost, damaged or stolen.

Question: What type of service can I expect when the truck arrives?: Answer: Our highly competitive standard delivery / pickup fees are based on a drop off point that is within 50 feet of the were our delivery trucks can park. This is normally called a "door to door" rate. If delivery/pickup is to be made to a specific floor or area past the door to door range, an additional labour charge will be incurred. Our qualified delivery teams are instructed to neatly stack all items in a mutually convenient place. All equipment must be re-folded and re-stacked by renter for pick up. Special containers are provided for china, silver, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling and table ready.

Question: What about delivery /pick up after-hours and on holidays?: Answer: For an additional fee we can arrange for deliveries/pickups before 8 am and after 5 pm, and on holidays with advanced notice. Please make arrangements with our sales office, so we can schedule a crew accordingly.